Co-founder & Head of Operations

I co-founded Magnus Care and led operations, growing the company from an idea to a 30-person team.

The company helped older adults with daily tasks and technology, blending personal support with a human-first approach. 

I built the systems, processes, and structure that enabled sustainable growth while keeping client experience at the core.

Solution: Automated recruitment and onboarding, cutting hiring time from weeks to days and scaling our team quickly while maintaining quality.

Solution: Implemented a real-time tracking and documentation system to keep caregivers, clients, and managers connected, improving care quality and making payroll and billing seamless.

Solution: Designed flexible service packages focused on transportation, grocery shopping, and medication pick-up, carving out a niche and setting Magnus Care apart from competitors.

Solution: Introduced one-on-one tech tutoring to teach seniors smartphone basics, email, and accessibility apps, helping them stay connected and reducing social isolation.

Operational Leadership
Built and scaled operations from the ground up, growing the company from 2 to 30 employees while maintaining exceptional client care.

Process Optimization
Designed and implemented scalable systems for scheduling, billing, and communication, reducing bottlenecks and improving operational efficiency.

Strategic Planning
Defined company-wide priorities, aligned resources, and drove execution to hit  growth targets without compromising service quality.

Team Development
Hired, trained, and led a cross-functional team, while fostering a culture of accountability, collaboration, and continuous improvement.

Client Experience
Created feedback loops and workflows that kept client satisfaction high while the company grew rapidly.

Project Management
Oversaw complex initiatives, from tech integrations to new service rollouts, ensuring smooth adoption and on-time delivery.